Tools for NPS & CSAT Tracking
NPS and CSAT tracking helps measure customer loyalty and satisfaction through standardized surveys. These tools automate survey distribution, calculate scores, and provide insights into customer sentiment.
This page lists tools used for NPS and CSAT contexts, based on common needs like automated scoring, segmentation, and integration with CRM systems.
Inclusion here indicates contextual relevance only.
Common Needs for NPS & CSAT Tracking
- Automation: Trigger surveys post-interaction or periodically.
- Scoring: Automatic calculation of NPS and CSAT scores.
- Analysis: Trend tracking and response segmentation.
- Integration: Connect with customer support and sales tools.
Use-case Snapshot
| Tool | NPS Support | CSAT Support | Free Plan |
|---|---|---|---|
| Survicate | Yes | Yes | Yes |
| Hotjar | Yes | Yes | Yes |
| Canny | Medium | Medium | Yes |
| Usersnap | No | Yes | Yes |
Considerations
- Check survey response rates and limits.
- Evaluate dashboard customization for reporting.
- Look for multi-language support for global customers.