Robylon

Overview

Robylon is an AI customer-support platform whose agents answer and act across email, chat, voice and messaging apps, including WhatsApp, Instagram and Facebook. Rather than only replying, the agents take actions in connected systems, such as starting a return or updating a ticket, and they escalate anything they cannot resolve to a person with the full conversation attached. Deployment is stated to take about seven days, with agents pre-trained on support queries and customised to a team's content and systems. Robylon runs alongside an existing helpdesk or CRM — Zendesk, Freshworks, Intercom, Salesforce, HubSpot, Zoho, Microsoft Dynamics and Oracle among them — or standalone. The same agent set also covers sales qualification, booking appointments into a calendar, and scheduled operational follow-ups such as renewals and payment reminders. The vendor reports resolving 85% of tickets without a human, a 90% average CSAT, and support for more than 40 languages, and states SOC 2 Type II and HIPAA compliance with scoped, revocable credentials.