Delighted vs Hotjar
Compare Delighted vs Hotjar: pricing, free plans, features. Delighted starts at USD 17/month. Hotjar starts at USD 32/month.
Both tools are categorized under Feedback Tools.
Quick Comparison
| Feature | Delighted | Hotjar |
|---|---|---|
| Key Strength | Simple NPS and CSAT with automation | Heatmaps + surveys in one tool |
| Starting Price | USD 17/month | USD 32/month |
| Free Plan | Yes | Yes |
| Free Trial | Yes | Yes |
Key differences at a glance
- Delighted has a lower starting price (USD 17/month) compared to the alternative.
- Delighted focuses on simple nps and csat with automation. Hotjar focuses on heatmaps + surveys in one tool.
About Delighted
NPS, CSAT, and CES survey platform focused on simplicity and automation. Delighted provides one-click surveys via email, web, and SMS with real-time dashboards and trend analysis. Owned by Qualtrics, used for measuring customer satisfaction and loyalty metrics.
- Delighted is commonly used for automated NPS and CSAT surveys with minimal setup.
- It integrates with CRM and support tools for triggered surveys based on customer interactions.
- Teams compare it for ease of use, response rates, and integration with existing workflows.
About Hotjar
User feedback and behavior analytics tool with heatmaps, session recordings, and surveys. Hotjar visualizes user interactions through click maps, scroll maps, and session replays. Includes feedback widgets and on-site surveys for collecting qualitative user insights.
- Hotjar provides heatmaps, session recordings, and feedback widgets for UX research.
- It is commonly used for understanding user interactions, identifying drop-off points, and collecting feedback.
- UX teams compare it for visual behavior analytics versus dedicated product analytics platforms.
Related pages
- Browse all Feedback Tools tools →
- Best Feedback Tools for small teams →
- Delighted alternatives →
- Hotjar alternatives →
Frequently asked questions
What is the main difference between Delighted and Hotjar?
Delighted is best for simple nps and csat with automation. Hotjar is best for heatmaps + surveys in one tool. Delighted starts at USD 17/month. Hotjar starts at USD 32/month.
What is Delighted used for?
NPS, CSAT, and CES survey platform focused on simplicity and automation. Delighted provides one-click surveys via email, web, and SMS with real-time dashboards and trend analysis. Owned by Qualtrics, used for measuring customer satisfaction and loyalty metrics.
What is Hotjar used for?
User feedback and behavior analytics tool with heatmaps, session recordings, and surveys. Hotjar visualizes user interactions through click maps, scroll maps, and session replays. Includes feedback widgets and on-site surveys for collecting qualitative user insights.
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