Delighted

Overview

Delighted is a customer feedback platform focused on simplicity and automation for NPS, CSAT, CES, and star rating surveys. Now owned by Qualtrics, it emphasizes ease of setup and high response rates through one-click surveys delivered via email, web, SMS, and in-app channels.

Key Features

• One-Click Surveys: Simple response format optimized for completion
• Multi-Channel Delivery: Email, web, SMS, iOS, Android, and link surveys
• Autopilot: Automated survey scheduling and throttling
• Real-Time Dashboard: Live score tracking and trend analysis
• Integrations: Slack, Salesforce, HubSpot, Zendesk, and more
• Follow-Up Questions: Open-ended feedback after score collection

Who Should Consider Delighted

Delighted works well for:

• Teams wanting simple, automated NPS/CSAT collection
• Organizations prioritizing high survey response rates
• Customer success teams tracking satisfaction trends
• Companies needing quick setup without technical complexity

Pricing Model

Delighted offers a free plan with 250 responses/month. Starter at $17/month adds 1,000 responses. Growth and Premium tiers scale responses and add features like custom domains and API access.

Frequently Asked Questions

How does Delighted compare to Survicate?

Delighted focuses on simplicity with one-click NPS/CSAT surveys. Survicate offers more survey types and behavioral targeting. Use Delighted for straightforward satisfaction tracking; Survicate for in-depth product feedback.

Is Delighted good for in-app surveys?

Delighted supports in-app surveys through iOS and Android SDKs. However, tools like Survicate or Pendo offer more sophisticated in-app targeting and contextual triggers.

What makes Delighted different from other NPS tools?

Delighted’s one-click format achieves higher response rates than multi-question surveys. The Autopilot feature handles scheduling automatically, requiring minimal ongoing management.