Delighted vs Intercom
Compare Delighted vs Intercom — feedback tools comparison. Delighted USD 17/month, Intercom USD 39/month.
Both tools are categorized under Feedback Tools.
Who This Page Is For
You are comparing these two tools because you need feedback tools and you are deciding between:
- Delighted (simple nps and csat with automation) vs Intercom (industry-leading customer messaging)
- Free plan available (Delighted) vs No free plan (Intercom)
- Different pricing models — starting at USD 17/month vs USD 39/month
- Teams compare it for ease of use, response rates, and integration with existing workflows.
Quick Comparison
| Feature | Delighted | Intercom |
|---|---|---|
| Key Strength | Simple NPS and CSAT with automation | Industry-leading customer messaging |
| Starting Price | USD 17/month | USD 39/month |
| Free Plan | Yes | No |
| Free Trial | Yes | Yes |
Key differences at a glance
- Delighted offers a free plan while Intercom does not.
- Delighted has a lower starting price (USD 17/month) compared to the alternative.
- Delighted focuses on simple nps and csat with automation. Intercom focuses on industry-leading customer messaging.
When to choose Delighted
Delighted is best for: Simple NPS and CSAT with automation.
- Delighted is commonly used for automated NPS and CSAT surveys with minimal setup.
- It integrates with CRM and support tools for triggered surveys based on customer interactions.
- Teams compare it for ease of use, response rates, and integration with existing workflows.
NPS, CSAT, and CES survey platform focused on simplicity and automation. Delighted provides one-click surveys via email, web, and SMS with real-time dashboards and trend analysis. Owned by Qualtrics, used for measuring customer satisfaction and loyalty metrics.
When to choose Intercom
Intercom is best for: Industry-leading customer messaging.
- Intercom is commonly used for combining customer support with product feedback collection in a single platform.
- It provides in-app surveys, NPS collection, and conversation-based feedback alongside messaging features.
- Teams compare it for chat functionality, automation capabilities, and integration with product analytics tools.
Customer messaging platform combining live chat, chatbots, and help desk functionality with customer feedback collection. Intercom provides in-app messaging, product tours, and surveys for gathering user insights. Used for customer support, onboarding, and engagement.
Bottom Line
| Your Situation | Choose |
|---|---|
| You need a free plan | Delighted |
| Lower starting price matters | Delighted |
| You value: Simple NPS and CSAT with automation | Delighted |
| You value: Industry-leading customer messaging | Intercom |
Related pages
Frequently asked questions
What is the main difference between Delighted and Intercom?
Delighted is best for simple nps and csat with automation. Intercom is best for industry-leading customer messaging. Delighted starts at USD 17/month. Intercom starts at USD 39/month.
Does Delighted have a free plan?
Yes, Delighted offers a free plan.
Does Intercom have a free plan?
No, Intercom does not offer a free plan. It does offer a free trial.
What is Delighted used for?
NPS, CSAT, and CES survey platform focused on simplicity and automation. Delighted provides one-click surveys via email, web, and SMS with real-time dashboards and trend analysis. Owned by Qualtrics, used for measuring customer satisfaction and loyalty metrics.
What is Intercom used for?
Customer messaging platform combining live chat, chatbots, and help desk functionality with customer feedback collection. Intercom provides in-app messaging, product tours, and surveys for gathering user insights. Used for customer support, onboarding, and engagement.
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