Delighted vs Intercom
Compare Delighted vs Intercom: pricing, free plans, features. Delighted starts at USD 17/month. Intercom starts at USD 39/month.
Both tools are categorized under Feedback Tools.
Quick Comparison
| Feature | Delighted | Intercom |
|---|---|---|
| Key Strength | Simple NPS and CSAT with automation | Industry-leading customer messaging |
| Starting Price | USD 17/month | USD 39/month |
| Free Plan | Yes | No |
| Free Trial | Yes | Yes |
Key differences at a glance
- Delighted offers a free plan while Intercom does not.
- Delighted has a lower starting price (USD 17/month) compared to the alternative.
- Delighted focuses on simple nps and csat with automation. Intercom focuses on industry-leading customer messaging.
About Delighted
NPS, CSAT, and CES survey platform focused on simplicity and automation. Delighted provides one-click surveys via email, web, and SMS with real-time dashboards and trend analysis. Owned by Qualtrics, used for measuring customer satisfaction and loyalty metrics.
- Delighted is commonly used for automated NPS and CSAT surveys with minimal setup.
- It integrates with CRM and support tools for triggered surveys based on customer interactions.
- Teams compare it for ease of use, response rates, and integration with existing workflows.
About Intercom
Customer messaging platform combining live chat, chatbots, and help desk functionality with customer feedback collection. Intercom provides in-app messaging, product tours, and surveys for gathering user insights. Used for customer support, onboarding, and engagement.
- Intercom is commonly used for combining customer support with product feedback collection in a single platform.
- It provides in-app surveys, NPS collection, and conversation-based feedback alongside messaging features.
- Teams compare it for chat functionality, automation capabilities, and integration with product analytics tools.
Related pages
- Browse all Feedback Tools tools →
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Frequently asked questions
What is the main difference between Delighted and Intercom?
Delighted is best for simple nps and csat with automation. Intercom is best for industry-leading customer messaging. Delighted starts at USD 17/month. Intercom starts at USD 39/month.
Does Delighted have a free plan?
Yes, Delighted offers a free plan.
Does Intercom have a free plan?
No, Intercom does not offer a free plan. It does offer a free trial.
What is Delighted used for?
NPS, CSAT, and CES survey platform focused on simplicity and automation. Delighted provides one-click surveys via email, web, and SMS with real-time dashboards and trend analysis. Owned by Qualtrics, used for measuring customer satisfaction and loyalty metrics.
What is Intercom used for?
Customer messaging platform combining live chat, chatbots, and help desk functionality with customer feedback collection. Intercom provides in-app messaging, product tours, and surveys for gathering user insights. Used for customer support, onboarding, and engagement.
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