Delighted vs ProductBoard
Compare Delighted vs ProductBoard — feedback tools comparison. Delighted USD 17/month, ProductBoard USD 19/month.
Both tools are categorized under Feedback Tools.
Who This Page Is For
You are comparing these two tools because you need feedback tools and you are deciding between:
- Delighted (simple nps and csat with automation) vs ProductBoard (enterprise-grade product management platform)
- Free plan available (Delighted) vs No free plan (ProductBoard)
- Different pricing models — starting at USD 17/month vs USD 19/month
- Teams compare it for ease of use, response rates, and integration with existing workflows.
Quick Comparison
| Feature | Delighted | ProductBoard |
|---|---|---|
| Key Strength | Simple NPS and CSAT with automation | Enterprise-grade product management platform |
| Starting Price | USD 17/month | USD 19/month |
| Free Plan | Yes | No |
| Free Trial | Yes | Yes |
Key differences at a glance
- Delighted offers a free plan while ProductBoard does not.
- Delighted has a lower starting price (USD 17/month) compared to the alternative.
- Delighted focuses on simple nps and csat with automation. ProductBoard focuses on enterprise-grade product management platform.
When to choose Delighted
Delighted is best for: Simple NPS and CSAT with automation.
- Delighted is commonly used for automated NPS and CSAT surveys with minimal setup.
- It integrates with CRM and support tools for triggered surveys based on customer interactions.
- Teams compare it for ease of use, response rates, and integration with existing workflows.
NPS, CSAT, and CES survey platform focused on simplicity and automation. Delighted provides one-click surveys via email, web, and SMS with real-time dashboards and trend analysis. Owned by Qualtrics, used for measuring customer satisfaction and loyalty metrics.
When to choose ProductBoard
ProductBoard is best for: Enterprise-grade product management platform.
- ProductBoard is widely used for centralizing feedback from sales, support, and direct customer input.
- It is commonly evaluated for its user insights portal, prioritization frameworks, and development tool integrations.
- Product teams compare it for strategic roadmap planning versus simpler feedback collection tools.
Product management platform for feature prioritization, roadmap planning, and customer feedback aggregation. ProductBoard centralizes feedback from multiple sources, provides feature scoring frameworks, and connects insights to roadmap items. Integrates with Jira, Zendesk, and Salesforce.
View full ProductBoard details →
Bottom Line
| Your Situation | Choose |
|---|---|
| You need a free plan | Delighted |
| Lower starting price matters | Delighted |
| You value: Simple NPS and CSAT with automation | Delighted |
| You value: Enterprise-grade product management platform | ProductBoard |
Related pages
Frequently asked questions
What is the main difference between Delighted and ProductBoard?
Delighted is best for simple nps and csat with automation. ProductBoard is best for enterprise-grade product management platform. Delighted starts at USD 17/month. ProductBoard starts at USD 19/month.
Does Delighted have a free plan?
Yes, Delighted offers a free plan.
Does ProductBoard have a free plan?
No, ProductBoard does not offer a free plan. It does offer a free trial.
What is Delighted used for?
NPS, CSAT, and CES survey platform focused on simplicity and automation. Delighted provides one-click surveys via email, web, and SMS with real-time dashboards and trend analysis. Owned by Qualtrics, used for measuring customer satisfaction and loyalty metrics.
What is ProductBoard used for?
Product management platform for feature prioritization, roadmap planning, and customer feedback aggregation. ProductBoard centralizes feedback from multiple sources, provides feature scoring frameworks, and connects insights to roadmap items. Integrates with Jira, Zendesk, and Salesforce.
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