Smartlook

Overview

Smartlook is a session recording and behavior analytics tool with strong support for both web and mobile applications. It provides always-on recording without sampling and includes a unique retroactive event definition feature that lets teams analyze historical data for events they define later.

Key Features

• Session Recordings: Watch user sessions on web and mobile apps
• Heatmaps: Visualize clicks and scroll behavior
• Event Tracking: Define events and analyze user flows
• Retroactive Events: Define events after recording and see historical data
• Funnel Analysis: Track conversion through custom funnels
• Mobile App Support: Native SDKs for iOS and Android apps

Who Should Consider Smartlook

Smartlook works well for:

• Teams with mobile apps needing session recording
• Organizations wanting behavior analytics without sampling
• Product teams who need to analyze events retroactively
• Companies tracking user behavior across web and mobile

Pricing Model

Smartlook offers a free plan with limited sessions. Paid plans start at $55/month and increase session limits, retention periods, and add features like funnels and integrations. Enterprise plans support higher volumes and advanced compliance needs.

Frequently Asked Questions

How does Smartlook compare to Hotjar?

Both offer heatmaps and session recordings. Smartlook has strong mobile app support and retroactive event tracking; Hotjar includes surveys and feedback tools but is web-only. Choose based on whether you need mobile support or feedback collection.

What makes retroactive events useful?

With retroactive events, you can define tracking for user actions after the fact and immediately see historical data. You don’t need to plan every event upfront—if you realize you need to track something, Smartlook already has the data.

Does Smartlook work with mobile apps?

Yes, Smartlook provides native SDKs for iOS and Android. It records sessions, captures touch interactions, and works with both native and hybrid mobile applications.