FullStory
Digital experience analytics platform with session replay and frustration detection. FullStory captures user sessions, identifies rage clicks, dead clicks, and error states, and provides heatmaps and conversion funnels. Used for UX optimization and debugging user experience issues.
FullStory provides session replays, heatmaps, and user journey analytics for digital experience insights.
It is used for understanding user interactions, identifying friction points, and debugging UX issues.
UX and product teams compare it for its frustration signals and searchable session replay capabilities.
Overview
FullStory is a digital experience analytics platform that captures every user interaction for replay and analysis. Its frustration detection features automatically identify rage clicks, dead clicks, and errors, helping teams find and fix UX problems faster.
Key Features
- Session Replay: Full-fidelity recordings of user sessions
- Frustration Signals: Automatic detection of rage clicks, dead clicks, error clicks
- Searchable Sessions: Find specific sessions by user action or error
- Heatmaps: Click and scroll visualization
- Conversion Funnels: Track user paths to conversion
- Product Analytics: Event-based metrics and segmentation
Who Should Consider FullStory
FullStory works well for:
- Product teams debugging complex user journeys
- UX researchers needing detailed session analysis
- Support teams understanding user issues
- Enterprise teams with compliance requirements
Pricing Model
FullStory offers a free trial but no permanent free plan. Pricing is based on session volume and scales with usage. Contact sales for enterprise pricing with advanced features like data export and SSO.
Frequently Asked Questions
How does FullStory compare to Hotjar?
FullStory focuses on comprehensive session capture with AI-powered frustration detection. Hotjar includes surveys and feedback widgets alongside recordings. FullStory is typically more expensive but offers deeper session analysis. See our Hotjar vs FullStory comparison.
What are frustration signals?
Frustration signals are automatic detections of user struggle: rage clicks (rapid repeated clicks), dead clicks (clicks on non-interactive elements), error clicks (clicks that trigger JavaScript errors), and thrashed cursor (erratic mouse movement).
Is FullStory privacy compliant?
FullStory offers privacy controls including element blocking, text/input masking, and consent management. It supports GDPR, CCPA, and can be configured for various compliance requirements. You must configure privacy settings appropriately.
Categories
Pricing
Starting Price USD 0/month
Free Plan Available
Free Trial Not applicable